PeterConnects Attendant is a powerful telephone operator’s console. It was built to offer a range of smart features – fast and easy call handling and efficient call distribution – for organizations of all sizes.
PeterConnects Attendant is a powerful telephone operator’s console. It was built to offer a range of smart features – fast and easy call handling and efficient call distribution – for organizations of all sizes.
Attendant is currently available for Cisco.
PeterConnects Attendant Version 10
This product release includes both the familiar (classic) applications, as well as the new Attendant X technology.
Because both versions can be used alongside each other, the user can decide when to switch to the new user interface.
Add Attendant to the tools that you are already using.
Find out where you can buy PeterConnects Attendant!
The new Attendant is available in two editions that can be used alongside each other:
Attendant X
Attendant Classic
Easy For End Users
A call can make or break a customer’s experience. We make it easier for you to make it a positive one – every time.
See all of the features
Functionalities
Attendant Console
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Cisco Classic
Microsoft Classic
Cisco X
Microsoft X
Functionalities
Realtime call flow history
AD/ LDAP user authentication
Favorite contacts
Personal contacts
Multiple layouts
Color themes
High contrast mode
Tablet support
Hook state monitoring
Standard call control
(answer, hold, drop, bind transfer and consulted transfer)
Caller details
Contact details
Drag and drop transfer of calls
Keyboard, mouse or touch screen
Displaying presence
Caller recognition
Priority callers
Sending email messages
Automated Attendant
Displaying appointments from calendars
Statistics
Reports portal
One directory from multiple data sources
Employee details
Multi-tenant, solo hub or branch office solution
Clipboard notes for sharing information
Determining location of employees
Text messages to IP telephones
Access for visitors through barriers
Visitor registration and badge printing
Text messaging - SMS
Instant messages (chat)
Show physical presence
Broadcasting messages
Recording security listening
Security functionality
Barge-in
Real time reporting
Busy Light from Plenom
Headset integration
Modern, web-based user interface
Customizable widgets
Widget SDK support
Contact notes
Photos of contacts
Omnichannel support
Intuitive user interface
Our new user interface sets new standards for ease of use and customization options. Among many options, window size and layout can easily be adapted to personal needs and preferences.
Customizable widgets
Create your own workspace by adding and customizing your preferred widgets. PeterConnects also supports the integration of third-party widgets and applications.
Keyboard support
As professional tools designed for intensive daily use, our software applications naturally offer keyboard support for quick and easy operation.
Compatibility
PeterConnects software continues to be supported by Cisco Unified Communications Manager and Microsoft Lync and Skype for Business. Our new software architecture also allows support for other communication/collaboration platforms such as BroadWorks, Webex Teams, and Microsoft Teams.
Perfect For Every Organization
If you’re looking for a high-performance communications platform – which your customers will love – then take a look at what Attendant has to offer. The benefits include:
PeterConnects Version 10 offers all the applications you know and rely on, combined with Attendant X’s state-of-the-art interface
Omnichannel support: an integrated workspace for monitoring and processing calls
Intuitive and modern customizable interface
Create your own workspace by adding and customizing your preferred widgets
We offer PeterConnects’ Attendant module to customers via an extensive partner network. Users find the modern interface intuitive and simple to use, and that the additional functionalities not only make call handling easier, it also enables them to focus on the caller’s needs.
