PeterConnects ManagerAssistant gives organizations and teams the ability to manage their 24 by 7 reachability. Designed to ensure all calls are handled efficiently while giving managers and teams the flexibility to set a selective reachability status.
ManagerAssistant is intended for groups of people who handle each other’s calls and by assigning roles and rules, incoming calls will be automatically forward to the right group member or the assistant.
Understanding who is available and who is busy in a team of people that manage each other’s calls is important in ensuring all calls are handled. ManagerAssistant provides individual reachability status and allows other group members to pick up and redirect calls for members whose status is set to unavailable.
ManagerAssistant is currently available for Cisco.
Controlling reachability
Users can set their own reachability status and assign replacements while absent, during busy periods or when just unavailable for a specific period. This allows team meetings or events to take place while calls are still being handled in the background.
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See all of the features
Functionalities
PeterConnects ManagerAssistant
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Cisco
Microsoft
Features
A team tool
Reachability status
Display on IP telephones
Email and telephone messages
VIP callers
Managing absentee employees
Controlling reachability
Defining roles and rules
Reporting missed calls
Using the PC to monitor availability
Management via Intranet
Working with PeterConnects Attendant
Group monitoring on Cisco IP telephones
Integration with Cisco Jabber
Working with Polycom telephones
Available languages
Reachability status
Understanding who is available and who is busy in a team of people that manage each other’s calls is important in ensuring all calls are handled. ManagerAssistant provides individual reachability status and allows other group members to pick up and redirect calls for members whose status is set to unavailable.
Display on IP telephones
Various statuses are clearly shown on IP telephones including the status of other group members, the number of logged on members and the number of busy members.
Using the PC to monitor availability
With PeterConnects ContextManager users can use the PC to monitor the telephone availability of groups of employees. A single click allows access to various useful functions such as making a call, transferring a call, call pickup, changing the presence status of colleagues and even sending messages to telephones (Cisco only).
Working with PeterConnects Attendant
A user defined setting determines whether the Attendant operator can override the ManagerAssistant status. Attendants can see the status of the ManagerAssistant users in the corporate directory and support calls from the front desk or call center if need be.
Perfect For Every Organization
If you’re looking for a high-performance communications platform – which your employees will love – then take a look at what ManagerAssistant has to offer. The benefits include:
Available languages: Dutch, English, German, French, Italian and Spanish
Working with PeterConnects Attendant
Email and telephone messages
Managing absentee employees
ManagerAssistant allows groups members to be defined so they can handle each other’s calls. All members can be assigned a role such as manager or assistant and by setting up rules a team can be empowered to support other managers when their assistant is not available. A record of who handled which calls is available for all team members to see.
